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Customer Support

Contact Us – We're Here to Help

At PrimeForm™, your satisfaction is our priority. Whether you have a question about your order, our products, shipping, or returns — we’re here to support you every step of the way.

📨 Get in Touch

Have an inquiry? Reach out using the contact form below or email us directly at:
✉️ Email: primeform.shop@gmail.com

We aim to respond to all messages within 1–2 business days.


🕒 Customer Support Hours

Monday to Friday
9:00 AM – 5:00 PM AEST

We do our best to respond as quickly as possible. Please allow additional time during public holidays or peak sales periods.


🔁 Returns & Exchanges

Need to return something? Check out our Refund Policy for information on eligibility and how to get started.


📦 Shipping Questions?

Visit our Shipping Policy to see estimated delivery times, production notes, and more.


Stay in PrimeForm™

Get in touch - we're here to help within 1-2 business days